Introduction to Grievance Policy

This policy outlines a structured grievance redressal mechanism available to customers, regulators, and other parties to obtain a proposal for increasing their grievances. Our complaints policy is designed to resolve customer complaints in a timely and efficient manner while treating our customers justly and courteously. AeronPay strives to provide best-in-class service delivery and has a dedicated customer service team. AeronPay will short out with all customer complaints in a transparent and punctual manner.